Return & Refund Policy

Last Updated: 25 August 2026

No Return / Exchange

We do not accept returns or exchanges on our products.

Exception: Damaged, Defective or Incorrect Products

In the rare event that you receive a damaged, defective, or incorrect product, we may offer a replacement or refund, subject to the conditions below:

• The issue must be reported to us within 48 hours of delivery.
• You must contact us with your order number and clear photos and/or video showing the issue.
• An unboxing video is strongly recommended and may be required to process your claim.

Contact Us

The Scented Alchemy

Email: thescentedalchemy01@gmail.com
Phone: +91 9717698516

Claims reported after 48 hours of delivery, or claims submitted without adequate photo/video proof, may not be accepted.

We reserve the right to review each claim and determine whether a replacement or refund is applicable based on the circumstances of the case.