Shipping Policy

Last Updated: 25 August 2026

Shipping Policy

Shipping Charges

We offer free shipping on orders above ₹999.

For orders below ₹999, applicable shipping charges will be displayed at checkout.

Order Processing

Orders are processed after successful order confirmation and payment verification.

Processing may take additional time during weekends, public holidays, festive periods, promotional periods or unforeseen operational circumstances.

Delivery

Orders are shipped through third-party courier and logistics partners.

Delivery timelines may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Regional restrictions
• Unexpected logistical delays

Once an order has been dispatched, delays caused by third-party courier partners may be outside our direct control.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate:

• Name
• Shipping address
• Phone number
• Other required delivery information

Delays or failed deliveries caused by incorrect or incomplete information provided by the customer may not be the responsibility of The Scented Alchemy.

Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs and record an unboxing video.

If the product inside is damaged, defective or incorrect, contact us within 48 hours of delivery at: thescentedalchemy01@gmail.com

Please provide your order number along with clear photographs/video.

RTO / Refused Delivery

If a customer refuses delivery and the order is returned to us as RTO, the full amount paid will be refunded once the shipment is received and verified.

The refund will generally be processed within 3–5 business days after receipt of the RTO shipment.

Contact Us

The Scented Alchemy
Email: thescentedalchemy01@gmail.com
Phone: +91 9717698516