Privacy policy

Privacy Policy

Last Updated: 25 August 2026

At The Scented Alchemy, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our website.

Information We Collect

Depending on how you interact with our website, we may collect personal information such as your name, email address, phone number, billing address and shipping address.

We may also collect order information including products purchased, order number, transaction details and delivery information.

Technical information may include your IP address, browser information, device information, website interaction information, cookies and similar technologies.

How We Use Your Information

We may use your information to process and fulfil orders, process payments, arrange shipping and delivery, send order confirmations and updates, respond to customer enquiries and provide customer support.

We may also use your information to improve our website and services, prevent fraud and unauthorized activity, maintain website security, comply with applicable legal requirements and send promotional communications where permitted and applicable.

Payments

Payments may be processed through third-party payment providers.

We do not intend to store complete credit card, debit card, UPI or banking credentials on our own systems.

Payment information may be processed by the relevant payment provider according to its own privacy policy and terms.

Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure used to operate our online store, including checkout, order processing and related services.

Shopify may process information according to its own privacy policy and applicable terms.

Third-Party Service Providers

We may share necessary information with trusted service providers that help us operate our business, including Shopify, payment gateways, courier and shipping partners, technology and service providers, analytics providers, marketing service providers where applicable, and professional advisers where necessary.

We only share information reasonably necessary for the relevant purpose and subject to applicable requirements.

Cookies

Our website may use cookies and similar technologies to maintain shopping cart functionality, keep the website functioning properly, remember preferences, understand website usage, improve website performance and support analytics and marketing where applicable.

You may manage cookies through your browser settings.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, meet legal, tax and accounting requirements and resolve disputes.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable requirements.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access to your personal information, correction of inaccurate information, deletion where legally applicable, withdrawal of consent where consent is the basis for processing, and information regarding how your personal information is processed.

To make a privacy-related request, contact us using the details below.

Marketing Communications

If you receive promotional communications from us, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us.

Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or security of third-party websites.

Policy Updates

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

The Scented Alchemy
Email: thescentedalchemy01@gmail.com
Phone: +91 9717698516

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